1. Who we are
baoesim is a service operated by Meridian Networks LLC, a limited liability company organized under the laws of the State of New Mexico, United States ("we", "us", "our").
Address: 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, United States
Email: hello@baoesim.com
These Terms of Service ("Terms") apply to the baoesim.com website and to every eSIM data plan you buy from us (together, the "Service"). By buying a plan or using the Service you agree to these Terms, our Privacy Policy and our Refund Policy. If you don't agree, please don't use the Service.
2. Who can use the Service
You must be at least 18 years old, or the age of majority where you live if that's higher, and able to enter into a binding contract.
You confirm that you are not named on, and are not acting for anyone named on, any sanctions list maintained by the United States (including the OFAC Specially Designated Nationals List), the United Nations, the European Union or the United Kingdom, and that you are not located in or ordinarily resident in a country or region subject to comprehensive U.S. sanctions. We may refuse or cancel any order to comply with sanctions or export control laws.
3. What you're buying
3.1 Data-only eSIM plans. Each plan is a prepaid eSIM profile with a fixed data allowance and validity period (for example 20 GB for 30 days), for use in mainland China. Plans include mobile data only. They do not include a phone number, voice calls or SMS, and you can't use them to call emergency services.
3.2 Network partners. Data is delivered through licensed mobile network operators and roaming partners ("Network Partners"). Coverage, speed and network availability depend on them and on your location and device. We describe 4G/5G service in good faith, but 5G is not available everywhere and speeds are not guaranteed.
3.3 Apps and websites. Your plan carries data through our Network Partners' infrastructure. In our experience popular international apps and websites work normally, but we can't guarantee access to any particular website, app or service, and access can change for reasons outside our control.
3.4 Changes. We may update plans, prices and features from time to time. Changes never affect a plan you've already paid for.
4. Your device
It's your responsibility to use an eSIM-compatible, carrier-unlocked device. Please check before you buy. If your device turns out to be incompatible before you install the eSIM, you can get a refund under our Refund Policy. We can't refund an eSIM that has already been installed on a device that is locked or doesn't support it.
5. Orders, prices and payment
5.1 Prices. Prices are shown in U.S. dollars at checkout. Unless checkout says otherwise, the price shown is the total you pay, including any taxes we're required to collect. Your bank may charge its own currency conversion or foreign transaction fees.
5.2 Payment. Payments are processed by Stripe, Inc. We never see or store your full card number. Your order is confirmed when your payment succeeds.
5.3 Order acceptance. We may refuse or cancel an order if we suspect fraud, if a price was shown in error, or if we're required to by law. If we cancel an order after you've paid, we'll refund you in full.
6. Delivery and activation
6.1 Delivery. We deliver your eSIM QR code and installation instructions by email right after payment, usually within minutes. If it hasn't arrived within one hour, check your spam folder and then contact us at hello@baoesim.com.
6.2 Installation. Install your eSIM while connected to Wi-Fi, ideally before you travel. A QR code can usually be installed only once. If you delete the eSIM from your device, it may not be possible to reinstall it. Keep your QR code private: anyone who has it may be able to install your plan.
6.3 Validity. Your plan's validity period starts when the eSIM first connects to a supported network in mainland China, unless we tell you otherwise at purchase. The plan ends when its validity period is over or its data allowance is used, whichever comes first. Unused data and days expire at the end of the plan and don't roll over.
6.4 Top-ups. Where we offer top-ups, they follow these Terms and expire with the plan they are added to unless we say otherwise.
7. Acceptable use
You agree to use the Service lawfully and to follow the laws that apply to you, including the laws of the places you travel to. You must not:
- resell, rent or commercially redistribute plans without our written agreement;
- use a plan in SIM boxes, routers built for multiple users, or machine-to-machine or IoT devices (sharing a personal hotspot from your own phone, tablet or laptop is fine);
- send spam, commit fraud, or attempt to disrupt, overload or gain unauthorized access to any network or system;
- use the Service for any unlawful purpose.
We may suspend or end a plan that is used in breach of this section, and our Network Partners may apply their own fair and lawful use policies.
8. Refunds and cancellation
Plans are one-time purchases. There is no subscription and nothing to cancel. Refunds are handled under our Refund Policy, which forms part of these Terms.
When you place an order you ask us to deliver your eSIM immediately. If you live in the European Union or the United Kingdom, you have a statutory right to withdraw within 14 days. You agree that once you install your eSIM, the service has started at your request and the right of withdrawal no longer applies to it. Until then, the 30-day refund in our Refund Policy applies, which is longer than the statutory period.
9. Chargebacks
If something goes wrong, please contact us first. We'll do our best to fix it or refund you under our Refund Policy. If you file a chargeback for an order you received and used, we may suspend your plan while the dispute is open.
10. Intellectual property
The baoesim name, logo, bao illustrations, website design and content belong to us or our licensors. Photographs are used under the licenses listed on our photo credits page. Names and logos of third-party apps, mobile networks and other companies belong to their owners and are used only to identify them. Their use doesn't mean they endorse or are affiliated with baoesim.
11. Privacy
Our Privacy Policy explains what personal data we collect and how we use it.
12. Third-party services
The Service relies on third parties, including Stripe for payments and our Network Partners for connectivity. Their own terms and policies may apply. We're not responsible for third-party websites, apps or services that you access using your plan.
13. Disclaimers
We provide the Service with reasonable care and skill. Beyond that, and to the extent the law allows, the Service is provided "as is" and "as available", and we don't promise that it will be uninterrupted, error free or available in every location. Nothing in these Terms limits any rights you have under consumer protection laws that can't be excluded.
14. Limitation of liability
To the extent the law allows:
- our total liability to you for any claim relating to the Service is limited to the greater of (a) the amount you paid for the plan the claim relates to and (b) USD 100; and
- we are not liable for indirect, incidental, special or consequential losses, or for loss of profits, business, data or opportunity.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that can't be excluded or limited by law.
15. Indemnity
You agree to compensate us for reasonable losses and costs (including legal fees) that arise from your unlawful use of the Service or your serious breach of these Terms.
16. Suspension and termination
We may suspend or end your plan, without refund for any data already used, if you seriously breach these Terms, if we're required to by law or by a Network Partner, or if we reasonably suspect fraud. Where possible we'll tell you first and give you a chance to fix the problem.
17. Governing law
These Terms are governed by the laws of the State of New Mexico, United States, without regard to conflict of laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply. If you are a consumer living in the European Union or the United Kingdom, you also benefit from the mandatory consumer protection laws of the country where you live.
18. Disputes
18.1 Talk to us first. Before starting any formal proceeding, contact us at hello@baoesim.com and give us 30 days to try to resolve the issue informally.
18.2 Arbitration. If we can't resolve it, any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules, before a single arbitrator, in English. The seat of arbitration is Albuquerque, New Mexico, and hearings may be held by video. Either party may instead bring an individual claim in small claims court if it qualifies.
18.3 No class actions. To the extent the law allows, claims may only be brought individually, not as part of a class, collective or representative action.
18.4 Opt out. You can opt out of arbitration by emailing hello@baoesim.com within 30 days of your first purchase, with your name, order email and a clear statement that you opt out.
18.5 EU and UK consumers. If you are a consumer living in the European Union or the United Kingdom, sections 18.2 and 18.3 don't apply to you and you may bring a claim in the courts of the country where you live.
19. Events outside our control
We're not responsible for delays or failures caused by events beyond our reasonable control, including network outages at a Network Partner, government action, changes in law, natural disasters, war, cyberattacks or public health emergencies. We'll do what we reasonably can to restore the Service.
20. Changes to these Terms
We may update these Terms. The version in force when you place an order applies to that order. If we make material changes, we'll update the date at the top of this page and, where appropriate, tell you by email.
21. General
You may not transfer your rights under these Terms without our consent. We may transfer ours as part of a merger, acquisition or sale of our business. If any part of these Terms is found unenforceable, the rest stays in effect. Not enforcing a right doesn't waive it. These Terms, the Privacy Policy and the Refund Policy are the entire agreement between you and us about the Service. If these Terms are translated, the English version controls.
22. Contact
Meridian Networks LLC
1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, United States
Email: hello@baoesim.com